Navigating Challenging Conversations at Work

Micro-credentials demonstrate your knowledge, skills and abilities and create a more complete picture of your capabilities. You can earn a micro-credential through the completion of a course, workshop, internship, or other learning experience. Once it has been verified that you performed satisfactorily to earn the micro-credential, you will be issued a micro-credential digital badge.

The Navigating Challenging Conversations at Work badge recognizes the earner’s proficiency in exploring and developing effective communication and conflict resolution skills. People who have earned this badge have explored the roots of workplace conflict, examined the art of active listening and non-verbal communication, and practiced strategies to foster a positive and productive work environment.

Our digital badges earned are issued via Credly. Visit UCO's Credly page to view more micro-credential opportunities and learn more about digital badging.

The fall 2025 Career Advantage workshop will be hosted at UCO's downtown campus - LX Studio at Santa Fe Plaza

Address: 101 N E K Gaylord Blvd #1, Oklahoma City, OK 73102

The workshop will run from 9 AM to 4 PM, on Thursday, November 13th. This session is from 1 PM to 2 PM.

Bucky Dodd, Ph.D. is the Chief Executive Officer and Principal Consultant at ClearKinetic, a boutique consultancy specializing in creating one-of-a-kind education and training solutions.

As a creative designer, master facilitator, and results-driven strategist, Dr. Dodd brings a wealth of experience and expertise to developing education and training solutions that unify sound learning and business practices. He has been recognized internationally for his consulting and design expertise and has a proven record of leading innovation initiatives in associations, corporate, government, and education organizations.

Trevor Cox, Ph.D. is the Director of Learning Innovation and Associate Professor of Organizational Leadership at the University of Central Oklahoma. He is a teacher, scholar, and practitioner of leadership. In his Director role, he oversees UCO's online degree programs and initiatives as well as LX Studio, a center for innovation in higher education, specifically focused on creating learning spaces and rigorous micro-credentials to help people build their resumes and skill sets for the workplace. Dr. Cox conducts research and training on inclusive leadership and adult education, with several published book chapters in these areas.

Alyssa L. Provencio, Ph.D., is an Associate Professor of Political Science and the Director of Downtown Strategy and Community Partnerships for LX Studio at the University of Central Oklahoma. She is a scholar, practitioner, and strategist dedicated to building resilient communities through representation, community-driven solutions, and praxis. In her Director role, Dr. Provencio leads efforts to strengthen UCO’s downtown Oklahoma City presence through community engagement and program development. She facilitates initiatives that connect the university with businesses, nonprofit organizations, and civic leaders to foster collaboration and innovation in higher education and workforce development. She is a national media contributor on inclusive emergency management issues and serves on the Board of Directors for the Oklahoma Center for Community and Justice and the Board of Trustees with Oklahoma Humanities. Dr. Provencio’s teaching and research focuses on under-resourced populations and citizen empowerment in emergency management, as well as faculty development and mentorship in higher education.