Problem Solving at Work

This course teaches a systematic methodology for diagnosing the root cause of workplace problems rather than treating symptoms. The ROOT Method guides participants through four steps: Recognize symptoms by listing all observable issues, Observe patterns to find connections between symptoms, Organize causes using the "5 Whys" technique, and Test your hypothesis to validate the root cause. Participants learn that effective problem-solving requires resisting the urge to jump to solutions and instead investing time in proper diagnosis. By the end of the session, participants will be able to diagnose the root cause of a workplace problem using a systematic problem-solving methodology.

Micro-credential Dates and Additional Location Info Meet Your Instructors

Micro-credentials demonstrate your knowledge, skills and abilities and create a more complete picture of your capabilities. You can earn a micro-credential through the completion of a course, workshop, internship, or other learning experience. Once it has been verified that you performed satisfactorily to earn the micro-credential, you will be issued a micro-credential digital badge.

Our digital badges earned are issued via Credly. Visit UCO's Credly page to view more micro-credential opportunities and learn more about digital badging.

May 21, 2026
12:00 - 12:45 CST
Online

Trevor Cox, Ph.D. is the Director of Learning Innovation and Associate Professor of Organizational Leadership at the University of Central Oklahoma. He is a teacher, scholar, and practitioner of leadership. In his Director role, he oversees UCO's online degree programs and initiatives as well as LX Studio, a center for innovation in higher education, specifically focused on creating learning spaces and rigorous micro-credentials to help people build their resumes and skill sets for the workplace. Dr. Cox conducts research and training on inclusive leadership and adult education, with several published book chapters in these areas.

Live Sessions:

Date	Location	Price
May 21, 2026	Online Webinar	$49.00

Return to Catalog